Return & Exchange Policy

We provide standardized, customer-centric return and exchange services for all bedroom furniture products including vanities, wardrobes and nightstands, offering a 30-calendar-day return and exchange window calculated from the official order delivery date. To qualify for return or exchange, all submitted items must remain completely unassembled, unused, unmodified and undamaged, retaining original brand-new condition with no assembly traces, surface scratches, paint abrasion, dirt contamination or artificial structural damage. All original factory packaging, foam protectors, corner guards, cartons, hardware accessories, screws, assembly parts and instructional manuals must be fully intact without loss or damage. Custom personalized color-matched furniture, custom-sized structural products and final sale clearance items are strictly non-returnable and non-exchangeable due to customized attributes and special promotional sales regulations. As large household furniture products with strict structural integrity and secondary sales restrictions, any items that have been partially or fully assembled, placed indoors, stained, artificially damaged, privately modified or improperly stored are ineligible for return and exchange. Products with panel cracks, corner chipping, paint peeling, structural looseness, deformed boards and obvious usage traces will be rejected for return applications to uphold unified structural quality, surface aesthetics and fair shopping experiences for all customers. To initiate a return or exchange request, users must submit an application via the official website portal with a valid order number and detailed problem description. After professional team review and approval, customers will receive an official return authorization number and standardized return shipping guidelines. Customers bear full responsibility for all return shipping fees and high transportation risks of large furniture unless the product has manufacturing defects, confirmed transit damage, warehouse shipping errors or missing factory accessories attributable to our team. We strongly recommend using professional large-item trackable logistics services and fully restoring original shockproof, anti-collision and corner protection packaging during return shipment to prevent secondary structural damage and surface abrasion that invalidate return eligibility. After receiving and inspecting returned products to confirm full compliance with official return standards, we will process refunds or store credit exchanges within three to five business days. All refunds are issued via the original payment channel, with final arrival time dependent on the corresponding financial institution’s processing efficiency. Direct exchanges for different sizes, colors or styles are not available; qualified returned items can only be converted to store credits for subsequent purchases. For unresolved return and exchange inquiries, users may refer to the official FAQ page for detailed professional guidance and after-sales support.